Commence RM: Australian Edition

 - Improving the way you sell and provide service to your customers

In today's competitive environment, your success will depend on your ability to quickly and efficiently streamline the business processes that directly affect your relationship with your customers. In order to get a competitive edge, it is essential that your organization utilize a collaborative business solution that links people and information.

 The Commence RM: Australian Edition is that solution.

The Commence RM: Australian Edition provides small to mid-size businesses with a comprehensive set of applications that automate front-office business functions. Three (3) integrated modules, Sales, Marketing, Customer Service, Help Desk  & Contact Management functionality delivers a complete CRM solution.

Commence RM: Australian Edition also integrates with the latest version of MYOB through our AccountLink software.

Capture ... Consolidate ... Share Information

Commence RM: Australian Edition facilitates the ability to capture information at the point of contact, whether via telephone, fax, email or the web. This information is then stored in a single unified database where it is immediately accessible to the people and departments that need it to effectively do their jobs. This allows your business to have a single source of information and history about the people and companies you do business with. Integrated workflow components, insures that information is shared across departmental lines to provide exceptional sales and customer service.

At the desktop, Commence RM: Australian Edition displays a digital dashboard, providing each authorized member of your staff with a complete 360 degree profile of customer, prospect, vendor or reseller information. Whether operating out of the home office or remotely, Commence, will empower your team with the information they need to make informed decisions and efficiently respond to customer needs.

Customers that utilize Commence RM: Australian Edition have significantly improved their ability to:

• Target the right customers for their product or service.
• Effectively manage lead generation and the sales cycle.
• Improve the customer experience by delivering personalized customer service.