Remote Support

Download Remote Support Utility

Our Remote Support Service will help you to resolve questions that you may have. We will directly access your computer across the internet, to verify correct installation, check log files and correct your software configuration.

To proceed with Remote Support, please follow the steps below

1. Download the Remote Support Utility from the link below.

2. You will be asked to Run or Save AUSRemoteSupport.exe from www.aus.com.au - choose Run.
   (Alternatively you can choose Save if you prefer to save the utility to your computer, so it is ready to use next time you need Remote Support.)
   
   The Utility will be downloaded to your computer - this may take a minute or so (it is 3MB).

3. Depending on your operating system, you may get a message "Do you want to allow the following program to make changes to this Computer?" Click Yes.

4. You will be prompted to Accept the terms and conditions of our Remote Support Agreement - to proceed click Accept.

5. The Remote Support Utility will start. It may take up to a minute of so for you to receive your ID and Password. When the Utility is ready, you will see a green led icon in the lower left corner.
   
   When requested, please give the Password to our support consultant.

6. Our support consultant will then be able to access your computer to assist you.

Download the Remote Support Utility.

Download the Remote Support Agreement.